You may not know that the Care Standards Act 2000 requires any person or business providing treatments using lasers or Intense Pulsed Light systems (IPL or LHE) to:

• Register with the Care Quality Commission
• Be inspected by the Care Quality Commission

The purpose of this legislation is to ensure that laser/IPL providers can ensure:

• Safety and quality Laser/IPL providers must always put the client's safety first.
• Information Providers must supply clear and accurate information about services.
• Accountability There must be an individual who will take responsibility for ensuring that regulations and standards are fulfilled.
• Consistency A consistent standard of care must be provided.

Any Laser/IPL provider that is not registered is operating illegally and may be operating without valid insurance.

You should ask any laser/IPL provider that you are considering:

• Are you registered with the Care Quality Commission as required by CSA2000?
• Have you been inspected by the Care Quality Commission?
• Will I be able to see a copy of the inspection report?

You also have a right to enquire of the Care Quality Commission whether any laser/IPL provider is registered and whether they are complying with the requirements of the Act.

If you are unhappy about any aspect of our service, or that of any other laser/IPL provider, you have a right to complain to the service provider and have that complaint properly dealt with. You also have a right to complain directly to the Care Quality Commission who have a legal duty to follow up any complaint that you make.

You can contact the Care Quality Commission:

Care Quality Commission
Private & Voluntary Health
3rd Floor, Tustin Court
Portway
Preston
PR2 2YQ

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